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As they grow more comfortable, they will gain access to the full interface with advanced features such as real-time CRM process monitoring, full inventory integration and flexible user permissions. This automotive CRM solution comes with an Easy Start interface that helps new users get acquainted with using the system. If the staff at your car dealership are still new to using CRM software, then DealerPeak CRM Center is perfect for your business. Enterprises will benefit from CAR-Smart Calls, which delivers pre-recorded calls to customers, as well as VIN decoding and an enterprise reporting suite. Furthermore, Car-Interactive logs showroom traffic, provides real-time reporting tools and measures various industry-specific key metrics. Concern resolution management, loaner car management, a gas requisition system and integrated call management all make for a comprehensive solution. Car-Research XRM Car-Interactiveīuilt by automotive professionals with years of experience, Car-Interactive is a web-based automobile CRM solution that provides all the standard and advanced features a car dealership needs to manage customer relationships. Formerly known as Autobase Sales Center, the Dominion Sales Center CRM provides all of the tools your dealership needs to empower your sales teams and increase car sales. Users can expect an easy-to-use display and access to responsive support staff from Dominion Dealer Solutions should you ever have a question about your software. Dominion Sales Center CRMĪs one of the best automotive CRM solutions on the market, Dominion Sales Center provides a full marketing center with multi-channel communication capabilities, integrated access to inventory management, built-in report analysis and industry-specific lead management tools. This top-rated automotive CRM software also provides customized forms and proposals, along with industry-specific workflows and sales processes that are built with automobile dealers in mind. This top automotive CRM was designed specifically for car dealerships, providing advanced industry-specific features such as showroom tools, sales forecasting and the Automotive Business Development Center (BDC) functionality. VinSolutions MotoSnap Automotive CRMįor businesses who seek a highly customizable, no-contract solution, VinSolutions MotoSnap Automotive CRM is a great fit. Your marketing team will benefit from detailed reporting and analytics, and service teams will love the end-to-end service management tools that include an appointment portal, mobile applications and real-time notifications. This comprehensive automobile CRM provides contact management tools, easy access to automobile forms, dealership tools and email marketing tools. DealerSocket CRMĭealerSocket CRM provides customer relationship management tools to help sales, marketing, service and social teams perform their jobs better. Here are some of the best automobile CRM software solutions that you should consider for your 2014 purchase. Top-rated automobile CRM software will simplify the sales pipeline, help teams uncover the best leads and improve customer satisfaction.
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Yet they also provide a number of industry-specific features such as built-in dealership forms, inventory management and integrations with service software. Like general CRM software, these solutions manage contact information, score leads and track customer preferences. The Best Automotive CRM Software in 2014Īutomobile CRM software helps car dealerships and similar automotive businesses manage the unique customer lifecycle of car buyers. These CRM solutions provide all of the tools-like built-in forms and inventory management integrations-that a dealership needs to make customers happy. While these companies can get by with tweaking a CRM solution to fit their needs, many businesses opt for an automotive-specific CRM solution to nurture customer relationships and grow sales. A dealership must understand whether a customer prefers domestic or international vehicles, manage car loans and customer credit history, and provide all necessary forms and paperwork. Car dealerships and other automotive sellers must understand and operate within this lifecycle to effectively close deals, and successful car dealers know it. That’s why businesses like car dealerships must put more time and effort into nurturing long-term customer relationships.Ĭar buyers have a very specific lifecycle that’s unique from other industries, particularly in terms of time frame. In many cases, the bigger the purchase, the more time and energy a customer puts into finding the perfect product. While it’s no big deal to walk into Target and pick up any old brand of socks, we wouldn’t waltz into a real estate office and choose the first house that was offered to us.